Frequently Asked Questions

Absolutely! We designed MDAnywhere with you in mind. Simply log on and submit a request. Our medical team responds quickly and all visits are completed without inconvenient appointments, phone calls, or video.

Unfortunately, no. Although most patients 18+* can be safely treated, the online nature of our service means that our medical team will have to be more cautious than if they were seeing you in person as part of a traditional visit. For this reason, we unfortunately can't help everyone who wants to use our service.

Our medical team follows strict guidelines to make sure we only complete your online visit when it's safe and appropriate to do so. If it’s not in your best interest to use MDAnywhere based on what you tell us about your health history or symptoms, we’ll advise you to see a medical provider in person and we’ll refund your consultation fee.

* To receive treatment at MDAnywhere you must be 18+ (except in Alabama and Nebraska where you must be 19+).

If you need help filing a claim for reimbursement by your insurance company for a visit, we can provide documentation of the costs associated with your visit with the provider. We do work very hard to deeply discount the cost of our online visits because we believe treatment for simple medical problems should be affordable. You can still use your medical insurance, prescription plan, or prescription discount services (RxSaver, SingleCare, HelpRx, WellRx, and others) at your pharmacy to reduce any prescription cost. Please note that our physicians are not able to get prior authorizations from insurance companies to cover prescriptions. 

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Yes, doctor's notes are available (at the discretion of your provider) for up to 2 (two) days off school or work for certain conditions. You are also able to print a copy of your visit summary for your records, or as proof of your medical treatment.

Any COVID-19 related symptom or illness that requires a doctor note will have isolation instructions that follow current CDC guidelines for work/school leave and return.

CDC guidelines are constantly changing, but as of September 1st, 2022 the CDC requires 10 days of isolation before travel. Individuals who have had a documented COVID-19 infection can travel on the 11th day after symptoms began or on the 11th day after a positive test (if there were no symptoms). For example, if symptoms began on August 1st, but the positive COVID-19 test was performed on August 8th, the clearance date would be August 12th (based on the first day of symptoms), not August 19th. If there were NO symptoms, with a positive COVID-19 test on August 8th, the clearance date would be August 19th (11 days after the positive test).

Our medical team only treats the medical conditions listed on MDAnywhere. Click here for a full list of our services.

Very fast! How quickly depends upon the service you are requesting and the time of submission.

Our medical team reviews visits between 7 am - 1 am EST. Most visits are reviewed in under 2 hours, and don't be surprised to have your visit reviewed and completed within 30 minutes.

Getting treatment using our service is fast and easy...and without the need for inconvenient video or calls. First, start the online visit by clicking the desired treatment request button found on any information page. You may also use our search function to find the service. Then answer some simple interview questions. We'll ask for some health history information and other details needed to create an account. Submission of your request to the medical team occurs after checkout. That's it. Now, simply wait for notification that your treatment plan is ready. If a doctor needs more information, a secure message will be sent. For more details, visit How It Works.

If this is your first visit to MDAnywhere, before treatment can be offered you must confirm your email address by clicking on the link sent to your inbox.

Yes! Our doctors are on call for you and will review your entire visit before building a treatment plan. The doctor may request additional information like a photograph or a more detailed description to help them make a decision. All medical care is provided by Access Medical Associates, PLLC.

We will notify you via text or email (your choice) with any treatment updates. You will receive a treatment is complete notification only after all prescriptions/doctor's notes/lab orders have been sent.

Never with us! Our medical team understands that everyone's schedule is different. Our doctors will work around your schedule to provide convenient and inexpensive medical evaluations and treatment. Submit a treatment request at any time!

Our doctors' consultation fees are $29-$49* for medical services and $29-$79 for laboratory services. Period. We have no hidden charges and we do not require a membership or subscription. Our doctor's fee is less than most clinic co-pays.

Our team would also like to do its part to build healthier communities. For this reason, our doctors' consultation fee is only $29 for many services including the nasal naloxone antidote. This helps address the need for this life saving medication in addition to other needed low cost services.

Remember you will only be charged if our doctors can treat you.

*The fees for visits requiring detailed doctor's notes or treatment packs may be slightly higher.

Yes! If you have received notification that your treatment is complete, then the pharmacy should have your prescription ready for pick up very soon, usually within 1-2 hours. A 24 hour pharmacy may have your prescription available shortly after your notification, regardless of the hour your request was submitted. Check with your pharmacy for store hours.

Yes! While neither MDAnywhere nor Access Medical Associates sells or delivers medications, many pharmacies will locally deliver the medications that you were prescribed. Check with your local pharmacy for details. Mail order pharmacy selection is also available.

To locate a mail order pharmacy simply select the mail order option, then select the appropriate pharmacy.

To locate a mail order pharmacy simply select the mail order option, then select the appropriate pharmacy.

Type in the first name of your online pharmacy in the search bar.

MDAnywhere does not provide pharmacy services or sell any medication. Your pharmacy will charge you for any medications that you were prescribed by a physician. Please note that our physicians are not able to get prior authorizations from insurance companies to cover prescriptions.

Yes, you may call your new pharmacy and request that they contact your original pharmacy to transfer the prescription. You will likely need to provide the prescription number from your original pharmacy.

Although this is an uncommon problem it does happen from time to time for various reasons:

The most common reason is that you contacted the pharmacy too early. Please allow the pharmacy 1-2 hours after your MDAnywhere visit is completed to process the prescription.

Sometimes, the pharmacy may have your prescription under a slightly different spelling of your name or a slightly different birth date. Have them check separately by your name and also by your birth date.

Make sure that you are contacting the same pharmacy that is listed in your treatment summary.

If you are using an app which is not showing all of the prescriptions that were prescribed as being ready, this may be for several reasons, including:

Awaiting pharmacy insurance approval

Medication out of stock

Pharmacy computer system has not yet logged the prescription

Please call your pharmacy and speak DIRECTLY with the pharmacist. In almost all cases, they will inform you that they did, in fact, receive all the prescriptions and let you know the reason for their delay. If the pharmacist tells you directly that they have not received an electronic prescription from us, then please let us know. We will do everything we can to resolve any issues.

Whenever possible, your prescription will be for low-cost, generic medication. There are several prescription coupon sites such as RxSaver, SingleCare, HelpRx, WellRx, and others which may reduce the amount of money the pharmacy will charge for your medication, even for generic medications. Please note that our physicians are not able to get prior authorizations from insurance companies to cover prescriptions.

Cosmetic and specialty medication prescribed by the medical team at MDAnywhere can easily be refilled by visiting the pertinent treatment page and completing a treatment request. Yes, this is the same method as for your prior visits. Some pages will have special refill request options. The medical team needs to ensure your safety and requires the most up to date medical history in order to prescribe the best treatment possible.

Routine medical refills for ongoing medical conditions such as diabetes mellitus, high blood pressure, under active thyroid, etc., can be requested from the standard prescription refill page.

Prescriptions are easy and fast. All prescriptions are sent electronically to the pharmacy. As soon as you submit a completed treatment request, our doctors can review your chart and build an online treatment plan. Depending on the number of requests, this time may vary, however there is a good chance it will be there before you would expect.* A "completed treatment" message is sent only after all prescriptions are confirmed to have been received by your pharmacy.

*The physician team reviews requests between the hours of 7am and 11pm EST. Most prescriptions are sent within 2 hours of request submission.

Please log into your patient portal and send us a secure message if you have any pharmacy-related issues or concerns. We will do our best to help solve the problem.

Our secure messaging portal is available 24 hours a day. Simply type your question or message and press send. You will be notified immediately when a team member has replied to your message.

Any messages about your health care need to be sent through your patient portal. This keeps your information safe and secure, so no one besides you and your treatment team has access to it. It is encrypted, password-protected, and HIPAA-compliant.

To access the messaging system, log into your account and click the "MY ACCOUNT" tab at the top of page. Then select "MESSAGE CENTER" where you may view or send messages.

Client support can be reached at 1-800-632-4981.

Client support phone hours (EST): 10 am - 8 pm Mon-Sun.

Our account confirmation emails are sent out immediately to new users after new account creation. If you have not received your confirmation email please check your spam or junk mail folders. In the unlikely event that the problem still persists, please send an email requesting activation to:

[email protected]

or call our customer service number: 1-800-632-4981.

Our website is available 24/7, 365. Physicians will normally review visits and write treatment plans between 7:00 AM and 1:00 AM Eastern Standard Time. Any requests received after 1:00 AM EST may not be reviewed until 7:00 AM the following morning.

Yes. Your evaluation can only occur while physically within a state which we service, but your prescription(s) can be sent electronically to any U.S. pharmacy.

Yes. As long as you are physically present in one of the U.S. states we service, our medical team can treat you.

We are expanding rapidly. If you click here you can leave your name and email address. We will send updates as we expand into new geographic areas. Keep in mind that if you travel to an area where we provide services, you can receive services while you are there.

No, you must be physically present in one of the U.S. States we service, in order to be evaluated.

We have built our website to comply with HIPAA rules regarding access to and sharing of any personal information.

Both patients and physicians need to login with a username and password before viewing any patient-related information. All information is encrypted. Rest assured that your private medical information will remain private.

We are committed to protecting your identity. This requires both pictures of your government ID as well as a picture of your face taken today. This is how we confirm that it really is you requesting services.

Any lab test order received from MDAnywhere may be brought to any lab collection station or private laboratory. Be sure to bring a printed copy of the test order with you. Many laboratories will be able to schedule you for a convenient appointment time. MDAnywhere has established reduced lab fees for our patients who select LabCorp.

Your credit card is pre-authorized for a potential physician charge upon a treatment request submission. This is not a charge to your card. This pre-authorization is a temporary credit hold and is similar to what occurs at a gas station pump or when leaving a security deposit for a hotel room. Rest assured, only after the physician provides treatment will your credit card be charged.

If you are unable to receive online treatment at MDAnywhere, the pre-authorization will be removed from your card after approximately 48 hours as per your credit agency's policy.

Remember you will only be charged if our doctors can treat you.

Sometimes the right thing to do is recommend you go to a doctor's office rather than have our medical team treat you because your health and safety are more important to us than anything. Symptoms like dizziness, weakness or severe pain should be evaluated in person because they may be signs of a serious condition. There are other symptoms, certain medical conditions, or even medications that may increase your risk of complications and require an in-person examination. Remember, if our doctors cannot treat you, there will be no charge.

We are confident that every user will be 100% satisfied. Our entire team shares this goal. If for any reason you are dissatisfied please contact us at 1-800-632-4981. You may review our refund policy here. Remember, if our doctors cannot treat you, there will be no charge.